SnapLogic
Case Studies
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Tight collaboration: First and Second Line Defense
Vivid Edge Streamlines GRC and Service Desk Integration to enable tighter collaboration
A leading Hi-tech enterprise sought to automate the ability for frontline defense to mark risk classification on the Jira Service Desk incident as per their observations. Vivid Edge integrated Jira to MetricStream GRC to foster cross-enterprise collaboration and gain a unified view of service desk issues. The goal was to improve communication, collaboration, and efficiency across the first and second line of GRC defense teams for timely issue resolution.
Vivid-Edge developed a tailored solution, integrating multiple GRC functional snaps into Jira Service Desk’s centralized issue data model. This linkage enabled a seamless connection of process risk, controls, and issue tracking.
The outcome was transformative:
The integrated platform increased speed, agility, and resilience across issue resolution workflows, reducing resolution time by 80% and associated testing and reporting efforts.
Automation of tasks yielded significant savings, eliminating manual follow-ups and tracking.
Comprehensive visibility into top issues enabled better prioritization of resources.
By achieving its business objectives, the enterprise:
- Enabled bi-directional flow of synchronized artifacts between Jira and GRC platform
- Gained forward-looking risk visibility
- Driven agility and risk-based decision-making
- Proactively identified potential operational and strategic risks
Challenge: Disparate GRC and Service Desk tools
Outcome: Enhanced collaboration, 80% reduction in issue resolution time, $200 million savings.
Our expertise delivered a scalable, efficient solution, empowering the enterprise to navigate
the evolving risk landscape effectively.
Technology: SnapLogic, Jira, MetricStream GRC
Industry: BFSI & Non-BFSI
